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Privacy Policy

King-billy-casino-new-zealand, accessible exclusively via king-billy-nz.com, provides this Privacy Policy to explain the collection, use, and protection of personal data for all players and visitors who interact with our New Zealand-facing services. This policy applies to all data processing activities as of 6 November 2025.

Who We Are

OBSERVE: King-billy-casino-new-zealand is operated by Dama N.V., a company registered under the laws of Curaçao, with corporate registration number 152125. Our registered office is at Scharlooweg 39, Willemstad, Curaçao. Gaming operations are conducted under Curaçao license OGL/2023/174/0082, valid through 31 December 2025.

  • Data Protection Officer (DPO): Sophie McKenzie is responsible for data protection oversight. For any privacy-related inquiries, contact dpo@king-billy-nz.com.
  • Further Details: For more information, please visit king-billy-nz.com.

What Personal Data We Collect

OBSERVE: We obtain various categories of information to deliver and improve our services, fulfil legal obligations, and enhance security.

  • Personal Identification Data: Full name, date of birth, residential address, email address, phone number, and government-issued identification (where required for KYC verification).
  • Technical Data: IP address, device identifiers, browser type, operating system, access times, and log information.
  • Payment and Transaction Data: Payment card/bank details (as processed via secure payment providers), transaction history, withdrawal and deposit records.
  • Behavioral Data: Game play records, betting and transaction history, clickstream data, session duration, preferences, and responsible gaming interactions.
  • Cookies and Tracking Data: Session cookies, persistent cookies, third-party analytics cookies, and similar tracking technologies (see "Cookies & Tracking Technologies" below).

Legal Basis for Processing

OBSERVE: Our processing of personal data is grounded in the following legal bases, in line with New Zealand's Privacy Act 2020, relevant iGaming regulatory obligations, and applicable international standards.

  • Consent: Your explicit consent for marketing communications, cookies, and certain data processing activities. Consent may be withdrawn at any time via your account or by contacting our DPO.
  • Contractual Necessity: Processing required for account creation, management, payment processing, and provision of gambling services as described in the Terms and Conditions.
  • Legal Obligations: Compliance with anti-money laundering (AML), know-your-customer (KYC), responsible gambling, and reporting regulations set by the Curaçao Gaming Control Board and applicable NZ authorities.
  • Legitimate Interests: Prevention of fraud, ensuring network and information security, conducting analytics for service improvement, and managing business operations, provided such interests do not override your fundamental rights and freedoms.

Purpose of Processing

OBSERVE: We process your data strictly for lawful and transparent purposes, including:

  • Service Delivery: To provide, maintain, and improve access to casino games and account management on king-billy-nz.com.
  • Compliance: To fulfil regulatory requirements such as KYC/AML verifications, age checks, and responsible gambling obligations.
  • Transaction Processing: To facilitate deposits, withdrawals, and bonus management.
  • Marketing and Communication: To send information on promotions, bonuses, and service updates (with your explicit consent).
  • Analytics and Improvement: To analyse user behavior and improve platform security, performance, and game offerings.
  • Fraud and Abuse Prevention: To prevent unauthorized access, identity theft, and fraudulent activities on king-billy-nz.com.

Disclosure & Sharing

OBSERVE: We disclose personal data only where necessary and in accordance with applicable laws and user consent.

  • Payment Partners: Trusted third-party payment processors and financial institutions involved in deposit and withdrawal facilitation, subject to strict contractual obligations.
  • Service Providers: IT, analytics, marketing, and customer support providers assisting in platform operations, all bound by confidentiality and data protection agreements.
  • Regulators and Law Enforcement: Disclosure to the Curaçao Gaming Control Board, New Zealand authorities, or other competent bodies as required by law or regulatory obligations.
  • Affiliates and Advertising Networks: With your explicit consent, certain data may be shared with affiliate marketers and advertising partners for targeted campaigns.
  • Corporate Transactions: In the event of a merger, acquisition, or asset sale, personal data may be transferred subject to continued protection under this policy.

International Transfers

OBSERVE: As an internationally operated platform, personal data may be transferred and processed outside New Zealand, primarily in Curaçao and other jurisdictions where service partners are located.

  • Safeguards: All international data transfers are protected by appropriate legal mechanisms, including Standard Contractual Clauses (SCCs), data processing agreements, and adherence to international data protection standards.
  • Third-Party Compliance: Service providers receiving data are contractually obligated to maintain equivalent levels of data protection, security, and confidentiality.
  • User Rights: You retain all rights described herein regardless of data transfer location, and may request further information on applicable safeguards by contacting the DPO.

Regional Compliance Note: All data transfers are structured to comply with NZ Privacy Act 2020 and international best practices.

Data Retention

OBSERVE: We retain personal data only as long as necessary to fulfil the purposes outlined in this policy and comply with legal obligations.

  • Account Data: Retained throughout the duration of your active account, and no longer than five (5) years following account closure, as required for regulatory or anti-fraud purposes.
  • Transactional Data: Retained for a minimum of five (5) years in accordance with AML and tax obligations.
  • Cookies and Analytics Data: Retention periods vary by cookie type and purpose (see "Cookies & Tracking Technologies").
  • Deletion Criteria: Data is securely deleted or anonymized upon expiry of retention periods, successful user request, or when no longer necessary for processing purposes.

Your Rights

OBSERVE: As a user of king-billy-nz.com, you have comprehensive rights under the NZ Privacy Act 2020 and aligned with GDPR standards.

  1. Right of Access: You may request confirmation and a copy of any personal data we hold about you.
  2. Right to Correction: You may request correction or completion of inaccurate or incomplete data.
  3. Right to Deletion: You may request deletion of your personal data where no longer required, subject to legal retention obligations.
  4. Right to Restrict Processing: You may request restriction of processing in certain circumstances (e.g., contesting data accuracy or objecting to processing).
  5. Right to Object: You may object to processing based on legitimate interests, including profiling or direct marketing.
  6. Right to Data Portability: You may request your data in a structured, machine-readable format for transfer to another service provider.
  7. Right to Withdraw Consent: Where processing is based on consent (e.g., marketing), you may withdraw consent at any time without affecting prior lawful processing.
  • Exercising Your Rights: Submit requests by emailing dpo@king-billy-nz.com. We will respond within thirty (30) days and requests are free of charge unless manifestly unfounded or excessive.
  • Regional Alignment: While primarily governed by New Zealand law, we also align with applicable GDPR provisions and international best practices where relevant.

Cookies & Tracking Technologies

OBSERVE: king-billy-nz.com uses cookies and similar technologies to ensure secure and efficient operation, enhance user experience, and support analytics and marketing.

  • Session Cookies: Temporary cookies essential for navigation and basic platform functionality; deleted when you close your browser.
  • Persistent Cookies: Remain on your device for a set period to remember preferences and facilitate faster access.
  • Third-Party Cookies: Set by analytics and advertising providers to measure usage, improve services, and deliver targeted content.
  • Cookie Management: You may manage or disable cookies via your browser settings. For more control, use the internal cookie management panel available on your account dashboard.

Note: Disabling certain cookies may impact site functionality and gaming experience.

Data Security

OBSERVE: Protecting your personal data is a top priority for king-billy-casino-new-zealand. We employ a comprehensive suite of technical and organizational measures:

  • Encryption: All data transmitted to and from king-billy-nz.com is protected by TLS 1.2+ encryption. Sensitive information is encrypted at rest and in transit.
  • Access Controls: Multi-factor authentication (MFA) for staff, principle of least privilege, and regular access reviews.
  • Security Audits: Regular independent audits and penetration testing, including compliance checks against ISO 27001 and SOC 2 standards.
  • Staff Training: Ongoing information security and privacy training for all employees with access to personal data.
  • Incident Response: Documented procedures for identifying, investigating, and notifying users of data breaches within legally mandated timeframes.
  • Physical Security: Data is stored in secure, access-controlled facilities with robust disaster recovery and backup protocols.

Regional Compliance Note: All security practices meet or exceed the requirements of NZ Privacy Act 2020 and applicable international standards.

Complaints & Contacts

OBSERVE: We are committed to resolving privacy concerns promptly and transparently. If you have questions or wish to file a complaint, use the following channels:

  1. Submit Complaint: Contact us via email with details of your concern.
  2. Acknowledgement: Your complaint will be acknowledged within five (5) business days.
  3. Investigation: Our DPO will investigate and respond with a resolution or update within thirty (30) days.
  4. Escalation: If unsatisfied, you may escalate your complaint to the New Zealand Privacy Commissioner using privacy.org.nz, or to the Curaçao Gaming Control Board at gamingcontrolcuracao.org.

Regional Compliance Note: Supervisory authorities provide independent review and can enforce compliance with privacy regulations.

Updates

OBSERVE: We may update this Privacy Policy to reflect changes in legal requirements, business operations, or processing practices.

  • Notification Procedures: Material changes will be communicated via email, website banners, and account dashboard alerts at least thirty (30) days in advance of the effective date.
  • User Options: If you object to material changes, you may contact our DPO or close your account before the update takes effect without penalty.
  • Version Control: Last updated: 6 November 2025. Material changes and their effective dates will be documented in a changelog section at the end of this policy.

Regional Compliance Note: All update procedures are in line with NZ Privacy Act 2020 and international best practices.