Contact Us
King-billy-casino-new-zealand, operated exclusively via king-billy-nz.com, is committed to providing transparent, responsible, and compliant customer support to all New Zealand clients. This contact section integrates all required legal information, regulatory disclosures, and user communication channels, strictly adhering to New Zealand's Gambling Act 2003, relevant privacy laws, and industry best practices for online gambling operators.
Our approach ensures your queries and concerns are addressed promptly, securely, and in full compliance with regional legal requirements. All personal data provided via contact channels is processed according to our Privacy Policy (aligned with NZ data protection standards and the General Data Protection Regulation where applicable).
For all inquiries, including account assistance, responsible gaming support, data protection requests, and dispute resolution, utilize the channels below. We maintain full transparency of our contact procedures to ensure fair and lawful treatment of all users in accordance with New Zealand and Curaçao regulatory guidelines.
How to Contact King-billy-casino-new-zealand (System 1 - Procedural Clarity)
- Contact Form (Primary Channel): Complete the secure form below with your name, email address, and a brief message. Our support team will respond within one business day, in line with our regulatory service commitments.
- Live Chat: For immediate assistance, access our 24/7 live chat via king-billy-nz.com. All conversations are confidential and protected in accordance with our privacy standards.
- Direct Email (Data Protection Officer): For privacy and data-related concerns, contact our Data Protection Officer at dpo@king-billy-nz.com. This channel ensures legal compliance with NZ privacy laws and timely handling of sensitive requests.
If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.
We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.
Legal and Regulatory Information (System 2 - CCoT Legal Obligations)
- Corporate Identification:
King-billy-casino-new-zealand is operated by Dama N.V., registered at Scharlooweg 39, Willemstad, Curaçao (company registration number: 152125). Licensed and regulated by the Curaçao Gaming Control Board (License No. OGL/2023/174/0082, valid through 31 December 2025). All operations for New Zealand clients are conducted exclusively via king-billy-nz.com. - Responsible Gambling Support:
We uphold the highest standards of responsible gaming for New Zealand residents. For support, visit our Responsible Gaming page or raise a concern via the contact form. All communications related to responsible gambling will receive priority handling as required by NZ law. - Privacy and Data Protection:
King-billy-casino-new-zealand processes all personal information in accordance with the New Zealand Privacy Act 2020 and the casino's privacy policy. Data Protection Officer contact: dpo@king-billy-nz.com. Requests for data access, rectification, or erasure are handled within statutory timeframes. - Dispute Resolution and Complaints:
If you have a complaint regarding any aspect of our service, submit your concern through the contact form or escalate via our external dispute portal. All complaints are managed transparently, with clear escalation paths and regulatory reporting where required.
Escalation Procedures and User Protections (System 2 - CCoT Bullet Structure)
- Step 1: Initial Inquiry
Submit your request or complaint via the contact form, live chat, or direct email. You will receive an acknowledgment within one business day, and a full response within five business days, consistent with industry best practices and NZ requirements. - Step 2: Internal Review
If your concern requires further investigation, our internal compliance team will review all relevant information, ensuring fairness and legal compliance at every stage. - Step 3: Regulatory Escalation
Should you remain unsatisfied, you may escalate your complaint to the Curaçao Gaming Control Board or utilize independent dispute resolution platforms as referenced above. All regulatory contact details are provided in accordance with transparency obligations.
Important Disclaimers and User Acknowledgements (Legal Protections)
- All communications with king-billy-casino-new-zealand via king-billy-nz.com are subject to our Terms and Conditions (last updated 6 November 2025).
- Use of the contact form or any other support channel constitutes acceptance of our privacy practices and consent to lawful data processing for the purpose of resolving your inquiry.
- King-billy-casino-new-zealand does not accept liability for delayed or undelivered communications caused by technical failures outside our control. Users are encouraged to retain copies of all correspondence for their records.
Regional Compliance Note: All support operations, legal processes, and dispute mechanisms are adapted for New Zealand users, ensuring alignment with local consumer protection standards. Users are encouraged to seek independent advice if uncertain of their legal rights regarding online gambling in New Zealand.